How do I pay for my goods?

Our preferred method of receiving payment is by direct deposit or electronic funds transfer (EFT). Once your order is finalised, we will email you your invoice with our bank account details. You can also make payments by Visa or MasterCard.

What happens once I submit the quote form?

Once we receive your quote request we’ll get back to you with a full cost including freight to your location. If you are happy with the cost we will email you an invoice and a digital artwork proof for approval.

What other costs are there involved when ordering?

There is a standard $30 SET UP fee for each job, this is for the personalised silk screen with your design or the layout of your design and colour correction if it’s a full-colour print. There is also a freight/delivery charge which is roughly $25-$30 for 100 coolers to East Coast Capitals.

Do you do the graphic artwork and how much does this cost?

Please email us your design requirements and we’ll be in touch. Existing wedding designs are free and can be customised with your names and wedding date plus any additional text.

How much is freight?

Stubby holders are bulky, therefore we use a specialised freight company. The cost of freight depends on the quantity of the goods and the destination. As an idea, 50-100 stubby holders will cost $25-$35 to deliver to East Coast Capitals.

What is the turnaround time after an order is placed?

Our usual turnaround time is 2 weeks after an order is placed and payment is received. In some cases, urgent jobs can be manufactured quicker and posted via Express Post, but please contact us first.